Frequently Asked Questions

You can create an account at any time by selecting the Sign Up option available on the homepage or during the checkout process.

To register on the Edutimo platform, you’ll need to enter your name, email address, and password, then confirm your registration by clicking the activation link sent to your email.

Creating an account on Edutimo is free and does not obligate you to purchase any products.

You can register here: edutimo.com/register

At Edutimo, we use fast and secure online payments through the international payment platform Stripe.

Only individuals or entities that have full legal capacity according to the applicable law can create an account and purchase products on Edutimo.

No. We only offer electronic payments via the international payment platform Stripe.

If you wish to delete your account, please send us a message at hello@edutimo.com.

When purchasing an online course or any other digital product that is made available immediately after payment, you do not have the right to withdraw from the contract.

However, if you’re not satisfied with the course or materials you purchased, or if you placed the order by mistake, please contact us at hello@edutimo.com – we’re here to help.

All your purchased programmes are available in your user account. Simply log in, click on your avatar in the top-right corner, and go to the Account section. There, you’ll find all your products, orders, and certificates (in the left-hand menu).

Every paid programme includes a certificate of participation.

You’ll find all your purchased products, including certificates, in your user account. Just log in, click on your avatar in the top-right corner, and go to the Account section. All your products, orders, and certificates are listed in the left-hand menu.

Certificates on our platform are generated automatically based on the information you provide. That’s why it’s important to double-check your name and surname for any typos.

If your certificate contains any mistakes, please contact us at hello@edutimo.com.

No. You receive 12 months of access to the programme after purchase.

A subscription gives you access to all programmes available on Edutimo for 12 months.

You can choose one of two payment options:

Monthly payment – you pay in monthly instalments during the subscription period.

Annual payment – you pay once upfront for the full year.

In both options, your subscription gives you one year of access to all programmes available on the platform.

The subscription gives you access to all professional development programmes available on Edutimo.

Each programme includes practical video modules, structured lessons, downloadable materials, classroom tools, checklists, procedures and ready-to-use resources designed to help teachers apply what they learn in everyday school situations.

Depending on the programme, you may also find additional support materials such as implementation tasks, reflection prompts, communication scripts, crisis procedures, visual supports, lesson resources or email boosters that help you return to the key ideas after the training.

In short, the subscription gives you one year of access to the full Edutimo programme library and all materials included in each programme.