To celebrate our launch – all programmes on special offer until end of September.

  1. Programmes
  2. Managing Abusive and Aggressive Students
Jolanta Kawaler
Specialist in challenging behaviors

Managing Abusive and Aggressive Students

A practical training programme for teachers facing verbal abuse, defiance, aggression and classroom crises.

Essential

£59.00

£89.00
One-time · 12 months access
  • 10 video modules
  • 11 classroom materials
  • 1 case study
  • Certificate
  • Teacher's Toolkit
  • Full materials library
Professional Recommended

£89.00

£129.00
One-time · 12 months access
  • 10 video modules
  • 48 classroom materials
  • 8 case studies
  • Certificate
  • Teacher's Toolkit (131 pages)
  • Knowledge Booster (30 days)

Is this for you?

This programme is not for you if you are looking for general advice without practical classroom materials.

What you'll implement?

What's inside this programme?

Video modules

10 modules · approx. 106 min total · one film per module
  1. 1
    Introduction
    4 min
    Free preview
    A short opening video introducing the purpose of the programme, the trainer’s experience and the three core pillars of the course: law, psychology and communication. You will see why traditional behaviour logs and sanctions often fail and why teachers need a more structured, professional response to abusive and aggressive behaviour.
  2. 2
    Legal foundations and diagnosing the reality
    23 min
    Available after purchase
    Why traditional punishments often fail, how to understand modern aggression in school, and how teachers can use legal and procedural protection.
    Lessons in this module
    1. The modern faces of aggression and arrogance in schools
    2. The teacher’s professional status and legal protection
    3. Legal responsibility of students and parents
    4. Transfer and permanent exclusion
  3. 3
    The mechanisms of aggression
    17 min
    Available after purchase
    What happens inside the student’s mind during anger, stress, overload or a meltdown and why the teacher’s first job is to reduce escalation, not win an argument.
    Lessons in this module
    1. The brain under construction
    2. The emotional hijack
    3. SEND, autism and aggression
    4. Cyberbullying and the erosion of empathy
  4. 4
    Communication and crisis intervention
    10 min
    Available after purchase
    Practical language and intervention strategies for the hardest classroom moments: shouting, refusal, confrontation, rage and verbal abuse.
    Lessons in this module
    1. “Don’t Poke the Lizard”
    2. Communication barriers and bridges
    3. Avoiding “Why?”
    4. Safety procedures during violent outbursts
  5. 5
    Long-term strategies and the pastoral toolkit
    9 min
    Available after purchase
    Tools for reducing repeated crises: relationship-building, self-regulation, whole-class systems and helping difficult students step into a more positive role.
    Lessons in this module
    1. Mentoring and “Cup of Tea” meetings
    2. Self-regulation tools
    3. The class mascot and the pasta jar
    4. The Halo Effect
  6. 6
    Working with parents and case studies
    13 min
    Available after purchase
    How to handle demanding, helpless or denying parents and how to protect your own emotional wellbeing when behaviour work becomes exhausting.
    Lessons in this module
    1. Disarming the demanding parent
    2. Case study: the defiant student
    3. The parent in denial
    4. Teacher wellbeing and burnout prevention
  7. 7
    Prevention and classroom dynamics
    10 min
    Available after purchase
    How to prevent escalation before it starts by using clear routines, classroom agreements, reintegration and audience management.
    Lessons in this module
    1. A classroom agreement that actually works
    2. Managing the audience
    3. Reintegration after an incident
    4. Routine as the foundation of safety
  8. 8
    Practical techniques for everyday challenges
    9 min
    Available after purchase
    Short, concrete strategies for passive resistance, refusal, arguing, weak documentation and daily classroom pressure.
    Lessons in this module
    1. Passive resistance and eye-rolling
    2. The Broken Record technique
    3. Writing an incident report
    4. Summary and action plan
  9. 9
    Q&A: difficult situations in practice
    9 min
    Available after purchase
    Direct answers to the situations teachers often face when there is no time to think.
    Lessons in this module
    1. What if the Headteacher forbids calling the police?
    2. What if a student refuses to leave the room?
    3. What if a parent threatens legal action?
    4. How to rebuild authority after an attack?
  10. 10
    Final video
    2 min
    Available after purchase
    A closing session that brings the whole programme together. You will revisit the key tools: legal protection, incident reporting, de-escalation, the Broken Record technique, classroom agreements and relationship-building. The final message is clear: you are not defenceless, you are a professional with tools, procedures and the right to protect your own wellbeing.

Teacher's Toolkit

131-page implementation guide · PDF · Professional package only
Theory, research and step-by-step guidance - designed to stay on your desk, not gather dust on your shelf.
  • Module summaries and key takeaways
  • Legal and professional notes
  • Case studies from school practice
  • Teacher checklists
  • Documentation guidance
  • Practical communication examples
See sample pages

The Living Library

A resource library that grows with the programme

From the start, you get immediate access to selected classroom-ready materials - printable, fillable or ready to display. Additional resources are unlocked according to your access option: Essential or Professional. Some materials are available right away, while others are added gradually according to the programme schedule. And this is not the final version of the library. It is a living, evolving space - we are continuously working on new tools, templates and classroom resources to support your everyday teaching.

  • 48
    materials total
  • 2
    free for everyone
  • 11
    in Essential
  • 48
    in Professional
  • Documentation and legal protection
    3 materials
    • Incident Report
      Formal record of an aggressive or abusive incident.
      Essential Open
    • Parent/Carer Contact Log
      Running log of all communication with parents
      Professional Open
    • Disagreement Protocol
      Record of meetings where no agreement was reached
      Professional Open
  • Diagnostic tools
    2 materials
    • Response Procedure Checklist
      5-step visual card for what to do during or after an incident.
      Free Open
    • Aggression Diagnostic Card
      Tool for identifying the main source of aggression.
      Essential Open
  • Communication and language
    5 materials
    • YOU → I Transformation
      Examples of accusation-based statements changed into I-statements
      Free Open
    • Replace “Why?” Card
      Ready-made alternatives to questions that trigger defence
      Essential Open
    • Confrontational Parent Script
      Structured language for difficult parent meetings.
      Essential Open
    • Mini Handbook: 30 Sentences
      Practical phrases for students, parents and classroom tension
      Essential Open
    • Autoresponder Templates
      Email replies that set professional communication boundaries
      Professional Open
  • Intervention and de-escalation
    5 materials
    • The 3R Sequence
      Crisis response card: Regulate, Relate, Reason
      Essential Open
    • Conversation Scripts
      Ready-made phrases for difficult student situations
      Essential Open
    • Broken Record Technique
      Assertive response structure for repeated pushback.
      Essential Open
    • Red Card Runner System
      School-wide emergency alert protocol.
      Professional Open
    • Safety Procedure: Rage Attack
      Step-by-step response for violent escalation.
      Professional Open
  • Classroom management and relationships
    6 materials
    • Class Contract
      Fillable classroom values agreement
      Professional Open
    • Visual Agenda
      Lesson structure template that helps reduce uncertainty
      Professional Open
    • Visual Agenda Board
      Reusable classroom board version of the visual agenda
      Professional Open
    • Our Pasta Jar
      Whole-class reward system based on positive group behaviour
      Professional Open
    • Mentoring Card: Tea & Talk
      Structured 1:1 mentoring conversation card
      Professional Available from 11.08
    • Teacher Reflection Journal
      Weekly reflection tool for stress, response patterns and burnout prevention
      Professional Open
  • Cybersafety procedures
    2 materials
    • Cyberbullying SOS Procedure
      Action plan for securing evidence and reporting online abuse.
      Professional Open
    • Cyberbullying Response Procedure
      Teacher-facing guide for safeguarding and follow-up steps.
      Professional Open
  • Staff training
    1 materials
    • Staff Meeting Presentation
      7-slide presentation for a 60-minute staff training session
      Professional Open
  • Case studies
    8 materials
    • Connor: “Back off, Miss”
      Verbal abuse in front of the whole class
      Essential Read
    • Poppy: The Glitter Jar
      Young pupil whose behaviour communicates emotional overload
      Professional Read
    • Bradley: Empty Threats
      Repeated notes and warnings with no real consequence
      Professional Read
    • Theo: EHCP and the Supply Teacher
      Meltdown linked to missing handover information
      Professional Read
    • Mrs Hargreaves: Parent in Denial
      Parent meeting with denial and defensiveness
      Professional Read
    • Liam: “I’m Not Going Anywhere”
      Student refuses to leave while the class watches
      Professional Read
    • Ava: The Eye-Roll and the Slow Erosion
      Passive resistance and microaggressions
      Professional Read
    • Mr Osei: After the Public Incident
      Rebuilding authority after public humiliation
      Professional Read
  • Individual work with a challenging pupil
    6 materials
    • A conversation over tea
      Mini mentoring meeting with guided questions
      Professional Open
    • The 3R Sequence in practice
      Intervention card for use during a crisis
      Professional Open
    • Diagnosing the source of aggression
      Diagnostic activity for identifying the behaviour pattern
      Professional Open
    • Choice technique in action
      Two-option script for refusal and passive resistance
      Professional Open
    • Post-incident conversation
      Restorative conversation using “What, not Why”
      Professional Open
    • Individual contract
      Two-week agreement signed by teacher and pupil
      Professional Open
  • Whole-class activities
    10 materials
    • What kind of class do you want?
      Whole-class activity for creating a values-based class contract
      Professional Open
    • The brain under construction
      Neurobiology lesson on emotional hijack and regulation
      Professional Open
    • The jar is up and running!
      Classroom token system based on shared behaviour goals
      Professional Open
    • Replace “Why?”
      Activity for changing blame questions into What/How questions
      Professional Open
    • The Broken Record
      Dialogue game for practising calm assertiveness
      Professional Open
    • Where does it come from?
      Group case analysis of different aggression sources
      Professional Open
    • Don’t Poke the Lizard
      De-escalation simulation in small groups
      Professional Open
    • Cyberbullying: what would I do?
      Decision-pathway activity for online abuse cases
      Professional Open
    • Agenda - the start-of-lesson routine
      Visual agenda implementation guide
      Professional Open
    • Staff meeting in 60 minutes
      Ready-to-use staff meeting scenario with action planning
      Professional Open

Knowledge Booster

The Knowledge Booster helps you return to the programme after completing the video course - step by step, without trying to implement everything at once. Inspired by Ebbinghaus’s forgetting curve: short emails sent at the right intervals to help you remember and apply what you learn.

Professional: 11 emails over 31 days
  1. 1
    Day 1
    3 pillars of the course
  2. 2
    Day 4
    Sanctions as painkillers
  3. 3
    Day 7
    The behaviour record
  4. 4
    Day 10
    The Downstairs Brain
  5. 5
    Day 13
    "Don't Poke the Lizard"
  6. 6
    Day 16
    Tea & Talk mentoring
  7. 7
    Day 19
    The Pasta Jar
  8. 8
    Day 22
    The demanding parent
  9. 9
    Day 25
    A classroom agreement
  10. 10
    Day 28
    The Broken Record
  11. 11
    Day 30
    Summary
You control when it starts. Activate from your account whenever you're ready - it won't start automatically.

Certificate of completion

Each Edutimo programme includes a short end-of-programme test. After completing the modules, take the test to confirm what you have learned and download your certificate of completion. The test is included in the programme and can be retaken if needed.

Ready? Take the test and get your certificate.

10 questions · approx. 10 min · available after completing all modules

Your trainer

Jolanta Kawaler

Teacher, trainer, mediator and deputy counselling centre director, valued for practical behavioural strategies, creativity and humour.

  • challenging behaviors
  • motivation
  • teaching methodology
  • addiction prevention
  • classroom discipline
What teachers say?

Trusted by teachers across Europe

Margaret M.
Teacher
"Clear and well-explained step by step — what may cause various behaviours and how to deal with them."
Aleksandra W.
Teacher
"The trainer was fantastic. Very warm, highly knowledgeable, and a pleasure to listen to. I was truly impressed."
Iwona W.
Teacher
"Strong subject knowledge, many personal examples, an engaging way of presenting both the problems and possible solutions, no pretence, and a great sense of humour."
Compare your options

Pricing

Essential

  • Video modules
    ✔️
  • Teacher's Toolkit
    -
  • Living Library
    Partial access
  • Case Studies
    Partial access
  • Knowledge Booster
    -
  • Certificate
    ✔️
£59.00
one-time

Professional

  • Video modules
    ✔️
  • Teacher's Toolkit
    ✔️
  • Living Library
    Full access
  • Case Studies
    Full access
  • Knowledge Booster
    11 emails / 30 days
  • Certificate
    ✔️
£89.00
one-time

Subscription

  • Video modules
    All programmes
  • Teacher's Toolkit
    All programmes
  • Living Library
    All programmes
  • Case Studies
    All programmes
  • Knowledge Booster
    All programmes
  • Certificate
    ✔️
from £21.00 month
all programmes
Questions about this programme

FAQ

  • What's the difference between Essential and Professional?

    Essential includes the core programme and selected practical materials. Professional gives you access to the full implementation library, extended materials and case studies.

  • How long do I have access?

    You receive 12 months of access to the programme after purchase.

  • Does the programme include ready-to-use materials?

    Yes. Depending on your package, you receive templates, scripts, cards, procedures, case studies and classroom tools.

  • What is the Knowledge Booster?

    It is a 30-day email sequence that helps you revisit the most important ideas from the programme and apply them step by step.

  • Do I receive a certificate?

    Yes. After completing the programme, you can download your certificate of completion.

Available now

Featured programmes

Each programme includes video, materials, case studies and a certificate.

Edutimo
97 Królowej Jadwigi St.
30-209 Krakow
Poland
Information
Copyright © 2026 Edutimo